Had our holiday meeting last night. A very long day for me (8 am to midnight). Then I had to be in early again today (and tomorrow). More hiring (and firing). Tomorrow; paperwork and training.
I'm forcing my new Training Supervisor to start training new staff tomorrow instead of her replacement (our new Operations Supervisor). The two people I rely on most for hiring and the are already busy and green... But they are both good eggs and both been around so it'll work out.
Meanwhile I keep making the mistake of saying, "No." Our new policy is "Just say yes," but we aren't given any specifics. Yesterday I goofed and refused a return without a receipt because she didn't have ID either. That's always been the policy but now we just say yes (never mind the pregnant woman being refused water in the cafe! What a blunder that was! At least I didn't make that decision, I only had to deal with her psycho-macho husband...).
I still kick people out just about everyday. I think three in one day is my dubious record. Mostly sleepers and stinky people. And I seem to tell a half dozen people a day to put their shoes back on. What's up with that?
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